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Customer Satisfaction Auditing Program or Mystery Shopping Program
Professional and excellent service quality is the prerequisite to achieving excellent performance for each corporate and retailer. Our newly designed Customer Satisfaction Auditing Program, or Mystery Shopping Program, has adopted innovative approaches and made use of brand-new recording methods, professional surveyors and detailed analysis reports. The program has successfully helped one of our new clients to win the Champion Quality Service Award in Mystery Shopping Program organized by Hong Kong Retail Management Association. Within the same year, our client has repeatedly won the contest for many times. This impressive result can be a good evidence of the effectiveness of our service.
Surveying Team
Consisting of people from all walks of life, our large customer satisfaction surveying team is able to truly and objectively reflect the opinions of the market users, and hence let enterprises and retailers fully see the real pictures of the service needs of their outlets. We can also arrange surveyors from specified target-markets to help identify the customer satisfaction level of your customers from particular target-markets.
Innovative Approach
Our auditing method is different from conventional surveys. Clients are able to get 3-D and multi-angel understanding on the current service level, and adopt more effective solutions or training programs in order to enhance the overall service performance.
Professional Training
As a professional training consultancy, we can ensure you the quality of every questionnaire by having every surveyor received professional mystery shopping training course and gained satisfactory comments from us before he/she is qualified to be assigned jobs
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